Your complete satisfaction is our ultimate goal.
All items purchased from BoriCap.com may be returned in their original, unopened and sealed condition for a full refund of the purchase price minus the original shipping fee within 7 days from the date of delivery. The return shipping will be your responsibility. Credit will be issued in the same form as payment received.
Although we take care in making sure items are packaged to reduce the occurrence of damage, occasionally accidents happen during shipment. We try to always provide the highest level of service possible, and we are happy to replace the damaged/defective items in your order.
International orders that are returned to us because they were unclaimed will be refunded minus the original shipping charges.
Please email us immediately, or within 14 days of purchase, and include the following information:
Your order number.
In what way did the product arrived damaged or defective.
Whether you prefer a refund or a replacement.
We'll respond to your message within 24 hours. In the meantime, please don't throw away your damaged/defective items. We may ask you to send the damaged/defective items back to us (at our expense), or we'll ask you to dispose of the items appropriately. We will provide free shipping of your return, it if it deemed returnable.
Items returned after 30 days will not be refunded.