Frequently Asked Questions
Placing Orders & Shipping
I placed an order, but I need to make a change or cancel! What do I do? Is it too late?
We process our orders quickly, and usually by 2pm Eastern orders are on their way to you, but we will do our best to accommodate any requests you may have. The best way to adjust or cancel an order is to email email@example.com.
I placed an order, but I can’t find the order or shipping confirmation email.
First, check your spam folder, as some messages land there. If there was a typo in your email address, or you can’t find your confirmation, email us at firstname.lastname@example.org and we will resend the confirmations.
How long will it take to receive my order?
Your order should ship the day you place the order, or the next business day. (Mon-Fri, before 2 pm eastern), and arrive within 5-7 business days if you select standard shipping, or 1-3 business days with expedited shipping (Continental U.S.). We ship with USPS, so there is no shipping on Sundays or federal holidays.
How can I track my package?
An email was sent to you from email@example.com when your package was sent. If you can’t find that email in your inbox or spam folder, log into your account to track your package. If you didn’t create an account, email us at firstname.lastname@example.org and we will get back to you within 24 hours.
I live abroad. Can I still order from BoriCap?
Yes! We offer international shipping, so women all around the world can feel comfortable and confident! We charge actual shipping charges to get it to our customers as inexpensively as possible. If your order is returned to us because you did not pick up your package, your order value minus shipping will be credited.
Does BoriCap cover taxes, duty, etc. for international customers?
Unfortunately, our prices don't include local taxes, duties, brokerage fees, and VATs, all the stuff you may be charged to receive your shipment. *Be sure to consider all fees,* because once your order arrives you'll be required to pay all taxes, duties, etc. (we won't be able to refund you if you change your mind once the order ships). If you order is returned because customs fees were not paid, your order will be credited minus the shipping fee.
UK Customers: Any goods imported into the UK over the value of £15 are liable to import VAT. If you are receiving an item from overseas (unless it’s from another EU country), please be aware that it will incur customs charges. Any item assessed as being liable for customs charges will also incur a Royal Mail handling fee of £8. If you do not pay the customs fee within 19 days, your package will be returned to us, and your refund will not include the original shipping charges. You can pay the customs fee here: https://www.royalmail.com/personal/receiving-mail/pay-a-fee
I'm having trouble placing my order on your website. Help!
While we do our best to ensure that our E-commerce experience is consistent, enjoyable, and functional across all modern browsers and devices, occasionally something small may not function properly on older browsers when an update to our code is pushed. If you are having trouble logging in, creating an account, or placing an order, we highly recommend you first update your browser to the newest version. We apologize for any inconvenience. If you still need help or are experiencing issues, please don't hesitate to contact us at email@example.com!
Do your products ever go on sale?
Well yes they do! Be sure to subscribe to our emails for valuable coupons. We send out coupons on a regular basis so be sure to check your inbox. In addition we have a Deal of the Day section on our website which can offer you additional savings. You can take advantage of our every days savings of 5% when you place 2 or more items in your shopping cart. The discount is reflected in your shopping cart.
Where can I buy BoriCap?
Right here! BoriCap is available for purchase online at boricap.com, as well as Good Neighbor pharmacies around the country. If you would like to see BoriCap at your local pharmacy, please let your pharmacist know!
Where is BoriCap manufactured?
BoriCap is manufactured right here in the US, on the East Coast in an FDA and GMP compliant facility.
BoriCap Product Knowledge
What is this milky white discharge when I wake up in the morning!?
When BoriCap mixes with your physiological fluids, you may have this discharge the next morning when you wake up. Some days, we find that the discharge doesn’t come until later in the day *surprise!*, so it’s best to wear a cotton pantyliner the day after using BoriCap. Sometimes it even decides to come out when you roll over in the morning, so an overnight pantyliner isn’t a bad idea either.
How long do I have to wait to have sex while using BoriCap?
If you’re even thinking about having sex while you have a yeast infection, more power to you girl! While it is recommend to abstain from sexual activity while undergoing treatment to avoid further yeast and BV irritation to yourself or your partner, you may resume vaginal and oral sexual relations 24 hours after last suppository placement.
Can I use BoriCap when I have my period
You can definitely use BoriCap while you have your period! Many women get infections before menses because of hormonal changes, and find using BoriCap during their period helps keep their pH balanced. It’s best to avoid using a tampon in conjunction with a BoriCap suppository to allow for proper contact of the suppository with vaginal fluids.
Does BoriCap kill good bacteria?
No, boric acid has no impact on the so-called "good bacteria" in the vagina. Otherwise known as lactobacilli, boric acid helps to maintain healthy levels so that BV and yeast have difficulty taking over the vaginal environment. Boric acid also has a direct anti-fungal and anti-bacterial effect on organisms that are unhealthy for the vagina. BoriCap contains no other ingredients (fillers, flow agents or dyes) and is felt to be safest and most effective in managing vaginal health.
I just finished using a course of BoriCap, and my symptoms came back! Now what!?
First and foremost, it’s imperative that you’ve been seen by your doctor, and yeast and/or BV has been diagnosed. We would love to tell you that using a one time therapy of BoriCap will forever eliminate any yeast, BV or pH issues but it's not likely. For the woman who gets a one time infection due to a perfect storm of factors that contribute to a yeast infection, this may be the case. However for most of us, your body is going to do what your body wants to do. Much like a diabetic or someone who suffers from high blood pressure, the tendency will always be there. That being said, for 8% of women, managing symptoms is a lifelong course. Once a full blown infection is controlled, maintenance is typically a few suppositories during "triggers" and no more infections! The good news is that infections are easier to manage with BoriCap than messy creams and antibiotics!
Is BoriCap condom safe?
There is no current research on whether condoms are compromised by boric acid suppositories.
I’m having some difficulty inserting the suppository, is this normal?
Many women suffer from vaginal dryness due to hormonal changes, medication usage, dehydration and a multitude of other factors. Because BoriCap needs some moisture for ease of insertion as well as to help the gelatin capsule dissolve, vaginal dryness is a problem. A water based lubricant can make the insertion process more comfortable and can speed up the dissolving of the suppository.
Do I have to use my finger to insert the capsule and how will I know it’s in far enough?
Using your finger is a perfectly acceptable way to insert BoriCap but if you feel more comfortable, we also offer applicators that can be purchased separately or a 60 count bottle which includes an applicator. Regardless of what method you choose, once inserted, you should not be able to feel BoriCap inside of you. If you are uncomfortable in any way after insertion, you did not place the suppository in far enough and should reposition it. Adding some lubrication to your finger will make the repositioning more comfortable.
I’m pregnant! Can I use BoriCap?
Boric acid suppository use has not been studied in pregnancy. If you have a doctor who has studied boric acid therapy, they may feel that it is a safe and appropriate therapy. Please ask your obstetrician if boric acid therapy is right for you!
I’m breastfeeding my baby, can I still use BoriCap?
BoriCap suppository use has not been studied in nursing mothers, and we cannot recommend usage.
My package has been sitting in my mailbox, and it’s 130 degrees where I live in AZ… is that a problem?!
Boric acid is a mineral, and its chemical properties are not affected by heat whatsoever.
FloraCap Product Knowledge
Does FloraCap need to be refrigerated?
NO! This is the coolest thing about our probiotic! The freeze dried strains come alive again once they reach the heat and churning of your stomach.
I just started using FloraCap and now I am gassy and bloated, what gives?
Sorry to hear that your gut is in a bit of an uproar with FloraCap use. Probiotics are known to cause some temporary reactions such as minor bloating, cramping or a mild laxative or constipating effect. These are the signs that the beneficial bacteria are remodeling, detoxifying and improving the gut environment. We would be happy to refund you but we’re assuming that you made the decision to try a probiotic to either improve your overall health or treat a known condition. We can offer these suggestions to you to deal with symptoms:
1. Decrease the dosage
One possible way to reduce the side effects is to reduce the dosage. If you were taking two probiotic pills daily, try taking only one probiotic pill per day. As your body becomes accustomed to the lower dosage, then you can increase the dosage to higher levels. Taking too many probiotic CFUs too quickly may result in probiotic overdose.
2. Stay hydrated
Drinking plenty of water is the most efficient method to eliminate toxins from your body. Staying adequately hydrated helps to dilute the effect of probiotics and other supplements that you may be taking.This decreases the likelihood of your gut being in an uproar. Great rule of thumb is to drink half of your body weight in ounces. For example, a 120 pound woman should drink 60 ounces of water per day. Additional fluids should be taken if exercising or sweating profusely.
3. Give your body time to adjust
Your body didn’t get in this situation in a day and it’s not going to correct itself in a day either. Taking probiotics can kill tons of bad bacteria, replacing them with the good. This can be quite a shock to our body! So give it at least two weeks of feeling the side effects.
CranCap Product Knowledge
An antibiotic clears up an infection so why can’t I just take one every time I get a UTI?
When you take an antibiotic over and over again, the bacteria you are trying to eradicate becomes resistant to the antibiotic. In other words, it no longer works. Antibiotic resistance has become an enormous problem in all health care settings and costs millions of dollars each year. If your body becomes resistant to antibiotics, it may not work when you are very sick.
My doctor has prescribed an antibiotic for my infection, should I stop taking it and use CranCap?
If your health care provider has prescribed an antibiotic to treat an active infection, you should follow their treatment plan and continue to take the prescription as advised. In addition, you should begin a once a day dosage of CranCap to prevent further infections from developing.
I have a difficult time swallowing a pill, can I open the CranCap capsule?
Because there is no sustained release feature, the CranCap capsule can be opened and mixed in the food or beverage of your choice. It does have a bitter flavor, so you may want to mask the taste in something sweet like pudding or yogurt.
Is CranCap for women only?
Both men and women can use CranCap.
I just found out that I’m pregnant and now I have a UTI, can I use CranCap?
The use of CranCap has not been studied in pregnancy and therefore we advise against its use unless you have been specifically instructed to do so by your physician.
I’m breastfeeding my baby, can I use CranCap?
The use of CranCap has not been studied in nursing mothers and therefore we advise against it unless you have been specifically instructed to do so by your physician.
Can’t I just drink cranberry juice instead of taking CranCap?
Cranberry juice alone does not contain enough of the UTI prevention ingredient proanthocyanidin (PAC) to protect against developing a urinary tract infection.
I love BoriCap! Can I sell it in my store?
We do work with small pharmacies, doctors offices, and midwiferies that are interested in providing their customers with quick access to BoriCap. If you are interested in wholesale, please email us from your business email, and we’d be happy to forward you pricing.